Does the Pitney Bowes Need to Power Off to Upload File
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Mistake Code 1811, 1814, 1815, 1816, 1825, 1822, 1826, 1829, 1870, 51, 23 & 200D
Error Code BA00
Error Lawmaking RA00, DL00, DL01 & RA09
"Shared Services has stopped working" Message
Sealing Envelopes
Sealing The Envelope Only (bypass all printing)
Avoiding Envelope Sealing Issues
Sealing Issues
Filling The Moistener Tank
Cleaning The Moistener Castor & Wick Associates
Adjusting the Display
Immigration or Resetting the Number of Mailpieces y'all've Sent
Adjusting Fourth dimension Zone & Location Code
Uploading System Logs
Screen is Blank or Black, or Frozen on the Pitney Bowes Logo
Flashing Power Light
Using The Toolbar
Navigating the Home Screen
Tracking a Parcel
Advancing the Date
Cleaning the Printer Nozzles
Fault Code 1811, 1814, 1815, 1816, 1825, 1822, 1826, 1829, 1870, 51, 23 & 200D on the SendPro C
The SendPro C franking machines occasionally show different error codes. Some fault codes tend to be due to connection bug and can all be resolved easily. Beneath you volition exist able to discover out what the fault codes are and how to potentially resolve the consequence. See if nosotros can assistance you below.
Error Code 1811
Error Code 1814
Error Code 1815
Error Code 1816
Error Code 1825
Mistake Code 1822
Fault Code 1826
Error Code 1829
Error Code 1870
Error Code 51
Error Code 23
Mistake Code 200D
Issue
The franking automobile displays one of the following mistake codes or system letters, and will not connect to the Pitney Bowes Data Eye:
Mistake codes on franking machine: 1811, 1814, 1815, 1816, 1825, 1822, 1826, 1829, 1870, 51, 23, 200D, and DE00
Messages:
- Mistake Unable To Resolve Host,
- Unable To Resolve api.pitneybowes.com
- Failed to Update Please Contact Pitney Bowes
- PB Commerce Deject Not Plant
- Unable to complete refill – MessageID: PerformAuditRsp – Status: Not Connected to Net
- Sync your data
- The data center sent back a PVD error tape when the UIC was expecting a PVD response.
- The data centre has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialogue.
Cause
The franking machine is not connecting to the server.
Resolution
i. Tap the Settings (gear) icon and tap Sync Transaction information.
two. You may be able to clear the error by simply restarting your franking auto. Here are the steps to follow for a safe restart:
a. Unplug the power cable.
b. Await for the display to plow off.
c. Await one minute.
d. Plug the power cable back in, ensuring that it is plugged directly into a wall outlet.
due east. If y'all need further aid, please use the Contact U.s. options below. Please take your model and serial number ready.
3. If the connexion even so does not work, follow the connection troubleshooting steps for your connectedness method:
– If you accept a network cable that runs from the back of your franking machine to a wall jack, switch, or router, your franking machine connects via a wired connexion.
– If there is no network cable, your franking machine connects via a wireless (WiFi) connexion.
BA00 Error Code on the SendPro C
The SendPro C franking machines occasionally evidence unlike mistake codes. One mistake code that might show is fault code BA00. Below yous will be able to find out what the error code is and how to potentially resolve the issue.
Effect
Mistake code BA00 appears.
Cause
The franking machine base is disconnected from the tablet.
Resolution
Reboot the device:
ane. Unplug the Ethernet cable if you are using a wired connection. If y'all are using a Wi-Fi connexion:
1. Tap Tap the Settings (gear) icon in the global toolbar.
ii. Tap Wi-Fi.
3. Movement the slider for Wi-Fi all the fashion to the Off position.
2. Unplug the power cablevision.
three. Await v (5) minutes. The screen should turn off subsequently 10 seconds. If the tablet does not power off when y'all unplug the ability cable, endeavor one of the following options:
1. Plug the ability cable back in, reboot the unit. Try the sequence once again. If successful, go to pace four.
2. Plug the power cable back in and reboot the device. Shut it down by holding the power button to see if the shutdown sequence works properly. If successful, get to footstep 4.
3. Get out the power unplugged overnight and permit the tablet battery die. Plug the device in the next day, expect 1-ii hours before turning back on. If successful go to step six.
4. In one case you have successfully powered downwardly the tablet, plug the power cablevision back in, making sure that information technology is plugged directly into a wall outlet.
v. Quickly tap and release the power button to plow device back on.
6. Tap on Envelope Printing.
Note: The impress railroad vehicle within the auto should make a grinding or purring noise during reboot. If the automobile makes no noise during reboot delight contact us on 01543 572 776.
Note: If the power light is flashing after a successful reboot and issue persists, please contact us on 01543 572 776.
7. If BA00 nonetheless appears later on opening Envelope Press, contact customer back up. Apply the Contact Us options below.
8. If BA00 no longer happens, reconnect the Ethernet cablevision or turn Wi-Fi dorsum on.
Error Codes RA00, DL00, DL01 & RA09 on the SendPro C
The SendPro C franking machines occasionally show dissimilar error codes. Some fault codes appears and the franking machine volition not print. Below you lot will be able to detect out what the error codes are and how to potentially resolve the issue. Run across if we tin can assist y'all below.
Issue
Error code RA00, DL00 or DL01 appears and the franking machine volition not print.
Crusade
The franking machine base is not able to initialize the rates manager, or the franking machine is not on the account.
Resolution
ane. Tap Envelope Printing.
2. Tap Postage Balance.
3. Await for Last Update: Just Now to appear.
4. Unplug the franking machine power cablevision for 10 seconds.
five. Plug the power cablevision back in, ensuring that information technology is plugged directly into a wall outlet.
half dozen. Quickly tap and release the power button.
vii. Tap the double-headed arrow on the right side of the application drawer at the bottom of the Home screen. This expands the application drawer.
8. Tap the Rates & Update button.
If y'all need further assistance, please contact us on 01543 572 776.
"Shared Services has stopped working" message on the SendPro C
Consequence
The franking machine displays the bulletin "Shared Services has stopped working" and volition not print.
Cause
The franking machine software has encountered an error.
Resolution
You lot may exist able to clear the error by restarting the franking auto:
1. Unplug the power string.
two. Await for the brandish to turn off.
3. Wait ane minute.
4. Turn the power dorsum on.
If you lot need further assistance, delight contact united states of america on 01543 572 776.
Sealing envelopes on the SendPro C
This procedure describes how to seal envelopes whether you are printing postage on the envelopes or only sealing the envelopes (no-postage). If you are only sealing envelopes, refer to Sealing the envelope only – (bypass all press) below.
1. Check the level of sealant in the moistener tank and add more if required. Refer to Filling the moistener tank beneath for detailed steps.
2. When feeding an envelope be certain to slide the envelope flap nether the edge of the feed deck, so the moistener can moisture the flap.
Note: If the moistener tank is full and your envelopes are withal not sealing correctly, clean or supervene upon the moistener castor and wick. Refer to Cleaning the moistener castor and wick assembly below for detailed steps.
Sealing the envelope only (bypass all printing) on the SendPro C
Refer to Sealing envelopes above for the correct way of feeding envelopes to ensure they are sealed properly.
1. Tap Envelope Printing on the Habitation screen.
ii. Tap Print Mode on the lower left side of the Envelope Printing screen. Y'all may have to swipe upwardly on the screen to encounter this option.
3. Select Seal Simply.
iv. Tap Apply.
5. Place the starting time envelope face up upwards, flap down into the feeder. Be sure to slide the envelope flap nether the edge of the feed deck.
Avoiding envelope sealing issues on the SendPro C
Sealing issues can be caused by:
– not plenty sealant in the moistener tank
– not placing the envelope correctly on the feed deck
– problems with the moistener brush or wick
Utilise this checklist to avoid envelope sealing issues:
– Check the level of sealant in the moistener tank and add more than if required.
– When feeding an envelope exist sure to slide the envelope flap nether the edge of the feed deck. Otherwise, the moistener cannot moisture the flap.
– If the moistener tank is full, and your envelopes are still not sealing correctly, clean or supercede your moistener brush and wick.
Sealing bug on the SendPro C
Issue
The franking machine is non sealing or only partially sealing envelopes.
Cause
Sealing issues are usually caused by inadequate sealant in the moistener tank, or issues with the wick or brush in the moistener.
Resolution
1. Be sure to slide the envelope flap under the edge of the feed deck. Otherwise, the moistener cannot wet the flap.
two. Check the sealant level past looking at the sight drinking glass on the left side of the moistener tank.
- If the sealant level is low, add sealing solution until information technology reaches the bottom of the fill pigsty. Do not overfill the moistener tank.
- If the tank was empty, let 30 minutes for the moistener brush and wick to get completely moisture before trying to use the moistener.
3. Bank check if the moistener brush is dry. If it is:
- Make sure that the white thumbscrews on the bottom of the sealer are tight.
- Try wetting the moistener castor manually.
- Brand sure that the brush is making contact with the wick. You may demand to lift the wick upwards slightly to make sure that it is making contact with the brush.
Note: If the castor dries out speedily, replace the moistener wick.
iv. Cheque if the moistener brush is muddy. If information technology is, remove the moistener brush, clean it in plain water, and rinse thoroughly.
If yous need further assistance, delight contact us on 01543 572 776.
Filling the moistener tank on the SendPro C
Your franking machine will periodically need refills of Sealing Solution in order to seal envelopes. Follow these steps to make full the moistener tank.
one. Check the level of sealing solution in the moistener tank.
2. Add together enough E-Z Seal® Sealing Solution to bring the sealant level up to the bottom of the make full hole. Do non overfill the tank.
iii. If the tank is empty, let thirty minutes for the moistener brush and wick to get completely saturated.
If you need further assistance, please contact u.s. on 01543 572 776.
Cleaning the moistener brush and wick assembly on the SendPro C
If the moistener tank is total and your envelopes are non being sealed properly, clean the moistener castor and wick.
1. Unscrew the plastic thumbscrew under the moistener base.
2. Lift the moistener castor associates off the top of the moistener base.
3. Turn the assembly over and slide the moistener castor out of the holder.
iv. Locate the wick (with metallic grate) on moistener base.
5. Remove the metal grate and wick from the moistener base.
half dozen. Clean the brush and wick with water and rinse thoroughly.
7. Place the wick back in the metal grate and supersede in the moistener base.
8. Replace the moistener castor in the holder (see step 3).
9. Supersede the moistener brush associates on top of the moistener base and secure with the plastic thumbscrew.
Adjusting the display on the SendPro C
1. Tap the Settings (gear) icon in the global toolbar.
2. Tap Brandish Effulgence in the Device & Network section of the screen.
iii. Motion the slider to adjust the brightness.
4. Tap the Back button or Home icon to exit the Settings screen.
Clearing or resetting the number of mailpieces yous've sent on the SendPro C
1. Tap Envelope Printing on the Home screen.
ii. Tap the Pieces button.
3. Tap Reset Counter to 0.
Annotation: Be certain that you want to delete the slice count data, as you cannot restore the deleted data.
Adjusting time zone and location code on the SendPro C
When yous install your franking motorcar, you lot are prompted to enter the fourth dimension zone and a location lawmaking.
If you demand to modify either of these values (for example, you lot take moved the calibration to a new geographical location or added a new or different scale):
1. Tap the Settings (gear) icon in the global toolbar.
2. Tap Location & Time Zone.
3. Enter your new Location Lawmaking. See the listing of location codes provided with your scale.
4. Enter the Time Zone.
5. Tap Apply.
When you motion your scale to a new geographical location or add a new or different scale, you may need to modify the Location and Time Zone values you lot entered when you installed your car.
Uploading system logs on the SendPro C
Your franking machine creates a serial of system logs that monitor a diverseness of operations on your device. Pitney Bowes Technical Back up may ask you to upload one or more than of these logs.
one. Tap the Settings (gear) icon in the global toolbar.
2. Scroll downward to the Advanced Device Options department.
iii. Tap System Log Upload to see a list of the available logs.
4. Tap on the check box in forepart of any log that you wish to deselect.
5. Tap the Upload Selected Logs button.
6. Once the upload completes, an upload message bar appears at the lesser of the screen.
seven. Tap OK in the bulletin bar.
viii. Once the upload completes, a confirmation message is displayed.
9. Tap Got It to close the message.
10. Select some other log to upload, or swipe downwards from the top of the screen and so tap on the Abode icon to exit.
Screen is blank or black, or frozen on the Pitney Bowes logo on the SendPro C
Issue
The screen is blank or black.
Cause
The franking motorcar is turned off or does not accept power.
Resolution
If the postage franking machine is frozen on a blackness or bare screen, delight leave the franking machine plugged in and powered on for an hour to run into if the issue resolves.
If you need further assist, please contact us on 01543 572 776.
Flashing power low-cal on the SendPro C
Upshot
The power lite is flashing and the franking machine is not working.
Cause
The power push button was held downwardly likewise long when turning the franking auto on or off.
Resolution
You may be able to clear the error by restarting the franking machine.
one. Unplug the power cable.
ii. Look five (5) minutes. The screen should turn off after 10 seconds.
3. Plug the power cablevision back in, ensuring that it is plugged straight into a wall outlet.
4. Rapidly tap and release the ability push button to turn the franking machine back on.
Tips:
– When turning the franking car on, just tap the power button. Do not hold information technology down.
– When turning the franking motorcar off, hold the power button for merely 5 seconds.
If you demand further assistance, please contact us on 01543 572 776.
Using the Toolbar on the SendPro C
The toolbar is located at the peak of every screen.
Apply the toolbar to view and change settings and default values for your device, view online assistance and includes information for your network type and wireless point strength.
i. Dorsum – Return to the previous screen.
2. Home – Render to the Home screen from any screen.
3. Support – Search online support content and get data on how to perform tasks.
iv. Network – View the current network type (wireless or Ethernet) and condition and strength (for wireless connection). Allows you to plow wireless connection on or off. The icon hither represents a wireless connexion.
5. Contour – Lock your device when y'all take enabled the security Pin.
vi. Settings – View or change your device and awarding settings. This includes adjusting the screen brightness, setting sound notification levels, and viewing wireless or Ethernet connexion information.
Navigating the dwelling screen on the SendPro C
The Dwelling screen is the kickoff screen you see subsequently switching the device on or if you wake it from slumber manner. The Home screen provides the starting point for printing a Shipping characterization or printing postage.
Tap the Home icon in any screen to render to the Home screen.
Envelope Printing: Tap "Envelope Printing" to print general purpose envelopes, post cards and small-scale parcels.
Tracking a parcel on the SendPro C
Apply the Shipping History app on the Home screen to find a tracking number for a bundle.
one. Tap "Aircraft History" in the app drawer at the bottom of the Abode screen.
ii. Notice the parcel you want to runway in the list.
iii. Enter the tracking number in Royal Mail's or ParcelForce's website (https://www.royalmail.com/track-your-item) or (https://www.parcelforce.com/track-trace).
Advancing the date on the SendPro C
Advance the engagement to print postage up to thirty days before you need to send information technology.
1. Tap "Envelope Printing" on the Abode screen, .
2. Tap the date. The agenda appears.
3. Tap "Tomorrow" or Some other Date, depending on the date you wish to impress.
4. When you see the future date highlighted on the calendar, tap "Use".
5. Place your envelope or envelopes on the feed deck. Depending on the SendPro C model y'all have, feed the envelopes manually or tap Kickoff to feed the envelopes.
Notation: The engagement on the stamp should match the date when your mail goes to the mail office. Your device automatically advances the printed date on the device stamp (likewise as its internally held date) when the device time reaches 5:00 PM. Yous cannot change this time.
Cleaning the printer nozzles on the SendPro C
If you get a bad quality examination print pattern, clean your printhead nozzles to try to correct the problem.
i. Tap the "Settings icon" on the toolbar.
2. Curlicue down to the Envelope Printer Settings section.
3. Tap the "Envelope Printer Maintenance" button.
4. Tap "Clean Printhead".
5. Once the cleaning operation completes, the device prompts you to print some other test design. If the new blueprint all the same has broken or missing lines, you may need to replace the ink cartridge or printhead.
Source: https://www.mailcoms.co.uk/support/sendpro-c-common-errors-support/
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